Terms of Service.

Last updated — May 2026

These Terms of Service (“Terms”) govern your use of the https://quintara-reports.com website and any reports commissioned from Quintara Reports (“Quintara,” “we,” or “us”). By placing an order or using this site, you agree to these Terms.

1. The service

Quintara produces custom written intelligence reports — competitor analysis, SEO audits, market research, and financial summaries — delivered as PDF + supporting working files. Each report is researched and authored by a single analyst.

2. Orders & delivery

Quintara operates as a self-serve digital product business. When you submit a brief through the order form, the report is queued automatically. Delivery windows: 24 hours for the Free Decision Diagnostic and Deep-Dive, instant access for the Starter Report once authored, and a fresh audit each calendar month for Pulse subscribers. If we cannot deliver within the stated window we refund and say so by email.

Reports are delivered as a personal /d/{token} link sent to your order email. The link is tied to your purchase, can be re-downloaded any time within the access window, and is revoked on refund or chargeback. You may download the asset to your own storage; you may not re-share the link publicly or with a third party who has not paid for their own copy.

3. Payment

Quintara is the seller and issues invoices in its own name. Payment is processed by Stripe Payments Europe Ltd. on our behalf. We accept major credit cards and SEPA. All prices are in EUR. VAT treatment depends on your jurisdiction and is shown at checkout where applicable — EU B2B buyers with a valid VAT ID get a reverse-charge invoice (no VAT collected); B2C buyers are charged at the applicable rate. Subscriptions renew automatically until cancelled; cancellation is one click in the customer portal.

4. Intellectual property

Upon full payment, you receive a perpetual, non-exclusive, internal-use license to the report and all working files. Quintara retains ownership of the methodology, templates, and any underlying tooling. You may not republish or resell the report verbatim without written permission, and you may not redistribute the personal delivery link.

5. Confidentiality

Every brief is treated as confidential by default. We do not disclose client identity unless explicitly authorised. PGP-signed delivery is available on request for clients who require it.

6. Refund policy

Our refund policy is tier-calibrated. Summary:

• Starter (€47): 14-day money back, no questions, no qualification needed.
• Deep-Dive (€297): Scope-brief contract + one revision round + pro-rated refund (or 1.5× credit) on unaddressed brief-points.
• Pulse monthly (€67): 14-day full refund on month 1; cancel anytime after.
• Pulse annual (€670): 14-day full refund; pro-rated minus 20% restocking thereafter.

Full terms, including the access-revocation mechanic and identity-flagging process, at /refund. If a specific citation in your report fails to verify, we re-issue the affected section free of charge within 7 days.

7. Identity verification and fraud prevention

To protect against payment fraud, repeat-refund abuse, and asset redistribution, we maintain an identity log keyed by normalized email, payment-processor customer ID, and billing name. The log records past refunds, chargebacks, and any operator-applied flags.

At checkout, a submitted brief is matched against this log. A previously-refunded identity submitting a new brief does not get blocked automatically — it triggers manual review, where we read the brief carefully and either accept it (most cases) or decline politely with a one-line reason.

Identity log entries are retained under the GDPR “legitimate interest” legal basis (Article 6(1)(f)) and survive subject-access deletion requests for as long as needed to enforce these Terms — see /privacy for retention details and your rights.

8. Post-refund access

When we issue a refund, your personal delivery link is automatically revoked: the next fetch returns 410 Gone. What you have already downloaded to your own storage stays with you — we cannot reach into your filesystem and we do not try to.

Continued commercial use of a refunded asset — including but not limited to using it as a deliverable for a third-party paid engagement, basing client work on it, or redistributing it — is a breach of these Terms and grounds for us to re-charge the original purchase price plus a reasonable enforcement fee.

9. Limitation of liability

Quintara provides research and analysis. We do not provide investment, legal, tax, or financial advice. Reports describe market conditions and competitor behavior based on sources available at the time of writing. You are responsible for verifying any decision based on the report. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the report at issue.

10. Acceptable use

You agree not to use Quintara reports or this site to engage in unlawful activity, harassment, automated scraping, account-sharing across organisations, or redistribution of the delivery link. We may decline to take a brief that we believe would harm a third party or violate applicable law. We may terminate the account of any user who breaches these Terms; termination does not entitle the user to a refund of completed deliveries.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active clients by email at least 14 days before they take effect.

12. Governing law

These Terms are governed by the laws of the Netherlands. Disputes will be heard in the competent courts of Amsterdam, unless mandatory consumer law provides otherwise.