Refund Policy.

LAST UPDATED · MAY 2026

One policy across every product. No clauses, no clawbacks, no “at our discretion.” The bar for “earned its price” is yours to set.

30-day money back, no questions

If, within 30 days of delivery (or 30 days from the start of a Pulse subscription), you decide the product did not earn its price, we refund 100% of what you paid. No qualification needed. No exit survey. No win-back attempt.

This applies to:

• Free Audit — €0, no payment, nothing to refund. If you don’t want it once it’s in your inbox, just ignore the email.
• Starter Report — €47. 30-day full refund.
• Deep-Dive Report — €297. 30-day full refund.
• Pulse subscription — €67/mo or €670/yr. Cancel from the customer portal anytime; the first 30 days are fully refundable.

How to request a refund

Reply to your delivery email with one paragraph (or just the word “refund” in the subject line), or email contact@quintara-reports.com with your order ID. Refunds are processed within 5 business days back to the original payment method. Same business day if requested before 12:00 CET.

Cancelling Pulse

Pulse is one-click cancel from inside your account at any time. Cancellation stops future charges immediately; the current month’s audit is yours to keep. If you want a refund on the current month within the 30-day window, reply “refund” to any delivery email.

Citation re-issue

If a specific citation in your report fails to verify, we will re-issue the affected section at no charge within 7 days. We don’t refund partially for citation issues — we fix them.

Why we make refunding this easy

We’d rather earn your future business than trap you in this purchase. The friction you don’t face on the way out is the same friction we promise on the way in.